Our ethos is to provide ongoing support, from training sessions, to annual system health checks and full maintenance contracts.
At the end of an installation our engineers will explain things in a straightforward way and ensure that users are confident in using the system.
We also provide the benefit of ongoing telephone support, usually talking to the actual engineers who undertook your installation. They will be able to guide you through any issues using the photographic records that we keep of all our installations.
For additional peace of mind, we offer System Health Checks or Full Maintenance Contracts.
With a System Health Check, for an annual fee you can enjoy the following benefits:
- One Annual Service Call to fully test the system, and carry out any minor repairs such as loose connections and perform an electrical safety (PAT) test on each item.
- Reduced Rate Call-out Charges: If you should experience a problem with your system we will not make any charge for an initial call-out.
- 10% off the purchase of additional equipment, such as a CD player, additional microphone or loudspeakers to go with your system.
The total cost for an Annual System Health-check Agreement (SHA), depends on whether you have sound or projection and the complexity of the system.
If you have a requirement for a Full Maintenance Contract, with call-outs within a fixed time period, we can create a bespoke agreement tailored to your desired level of support.